FAQ

How long does delivery take?

West Malaysia: 2–4 working days. East Malaysia: 3–7 working days. Orders are dispatched within 1–2 working days with tracking.

Do you offer free shipping?

Yes — complimentary delivery on all orders over RM150. Below that, a flat fee is calculated at checkout.

Can I exchange for a different size?

Absolutely. We offer a free size exchange within 7 days of delivery on unworn ready-to-wear with tags attached. Fabric cut by the metre is final sale.

How much fabric should I buy?

As a guide: baju kurung ≈ 4 metres, kebaya ≈ 2.5 metres, sedondon (matching set) ≈ 7 metres. The quantity selector on each fabric page is in metres. Unsure? WhatsApp our stylist before ordering.

What payment methods can I use?

Atome, SPayLater, FPX online banking, Visa and Mastercard. Buy-now-pay-later lets you split into 3 interest-free instalments.

Can I order over WhatsApp?

Yes — our concierge can help you choose, check stock, and place an order. Chat with us.

Do you have physical stores?

Yes — 14 heritage outlets across Malaysia. Find your nearest on our Stores page.

Is this real silk?

Gulatis has been a maker of silk since 1966, cut and finished in our own Kuala Lumpur atelier. Each product page lists its fabric and care.